There is no doubt that a third-party backup solution is needed to ensure that all of your data is safely and properly backed up, and easily restored in the event of an issue. There are certain characteristics that you need to look for in order to ensure you’re getting the best solution for your organization.
When choosing a third-party backup solution, you should look for something that is as encompassing as possible. In other words, you will want this solution to cover every system and application you use. Not only will this save you money, it will save you valuable time that could be used elsewhere.
Ease of Use
This may seem like a given, but really dig deep to find a solution that will be easy to install and put to work. The backup and recovery process can be tricky and at times frustrating, so the last thing you want to deal with is a backup solution that is just as complicated.
Look for something that allows you to backup and manage your on-premise and cloud-hosted data within single pane of glass visibility. A single view across your data landscape and business continuity plan in the form of one backup solution for all of your backup needs is preferable.
Fear of noncompliance or loss of control over data is a common concern when it comes to using a third-party backup service. Many regulations note that the owner of the data is responsible for validating the security of third parties with which they share it. With this in mind, as you select a third-party backup service, be sure you understand how it is secured and where your data is stored. For example, is it encrypted in transit and at rest? Additionally, understand who has access to this data. Your organization is probably carefully deploying access management tools to ensure only necessary parties have access to highly sensitive information. If you are not equally as careful when considering access and security with a third party, data leakage can easily occur. To minimize security risks while leveraging a third-party service, look for one that allows your organization to maintain complete ownership and control over your data with the backup repository in your cloud subscription.
Try to find a backup solution that will allow you to pull one specific item, not an entire folder or container. Having that flexibility to restore to different mailboxes, outside of Office 365, and more is key. The ability to pull one deleted file from your backup will again save you the time it could have taken to search through a whole folder for what you’re looking for.
Cloud backup solutions backup data by accessing the platform as a user. This can cause performance problems on Office 365 making it complicated to scale as data volumes get larger. With this in mind, look for solutions that access your platform from internal APIs to ensure effective scalability as your data repository grows.