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Download PDFTokio Marine Seguradora S.A. wanted to implement a new system to strategically address customer needs using the insurer's 24-hour assistance portals and online applications. The new designed and implemented system “Tokio Marine Servicos” (TMS) in the cloud, turned a weakness into a competitive advantage. It enabled Tokio Marine to provide services 24/7 with full speed and reliability to its customers that crucially improved their satisfaction and confidence.
Customer: Tokio Marine
Industry: Insurance
Services: Managed Cloud
Get all details about the Tokio Marine Case Study and download our flyer today.
Download PDFHeadquartered in São Paulo, Tokio Marine Seguradora S.A. is one of the largest insurance providers in Brazil. The company offers a full line of products through a network of insurance brokers to business and private customers operating from over 73 offices country-wide. Working with SoftwareONE since 2013, Tokio Marine has used the partnership to successfully transform its business for impressive cost savings and increased productivity.
To serve its customers around the clock, Tokio Marine’s wanted to develop a 24-hour customer service platform. It would cover all customer portals and applications, connecting customers directly with recommended service providers. In addition to general assistance, the new "Tokio Marine Servicos" (TMS) provides a scalable system that monitors the service provider network. It's designed to guarantee the best possible quality of customer care. It's also an adaptable platform that will support continued growth for Tokio Marine in the Brazilian market.
SoftwareONE designed and implemented the cloud computing system architecture for the operation of TMS. It is the first project of Tokio Marine that is 100% cloud-based. Tokio Marine invested approximately R$ 20 million in the project and hired 250 employees to operate the technology department and call center. The intention is to strategically manage the demands of customers when using 24-hour assistance.
In partnership with Microsoft, SoftwareONE now conducts a weekly monitoring review with Tokio Marine’s system architecture team to consistently optimize processes.
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