The Importance of Using Unified Communications Across the Enterprise

January 29, 2019
Ireen Schaffer

Author

Ireen Schaffer

Head of Global UC Marketing & Communication at SoftwareONE | Linkedin

Easy meeting preparation through accessible documents, automated uploading of notes and transcripts to the cloud for accessibility, and integration with existing applications and data are all necessary components of your organization’s communication strategy. It may seem like all necessary components of your organization’s communication strategy. It may seem like:

a) these things should be a given, and

b) when they’re not already in place – a huge undertaking to actually make all of those things happen.

But it doesn’t have to be.

Enter: Unified Communications. Unified Communications (UC) systems can enhance your daily work life harmony with easy-to-use, performance-boosting components that drive results and ensure effective digital transformation. Let’s take a look at the importance unified communications now holds in the enterprise.

The Benefits of Enabling Unified Communications

By now, you have already heard about the benefits of Unified Communications (UC) and likely have begun to create a UC strategy. The next part of your organization achieving effective digital transformation will be progressing to fully utilizing unified communications in your day to day.

Unified communications goes above and beyond what you know about communicating with your colleagues. A unified communications strategy allows your organization to complete tasks with ease and minimal context switches within a single user interface. Users can also participate in more productive meetings and better management of daily communications.

Today, you will often find yourself heading from conference calls to meetings to your email inbox. The context is constantly switching, which causes a disconnect within your organization, amongst employees and at the project level. Unified communications creates a more consistent experience so no idea, comment, or concern gets left behind. To keep the conversation flowing, you will need to have the right tools in place.

How Unified Communications Makes Effective Digital Transformation Possible

With each passing day, digital transformation sees traditional problems being solved with modern technology. As these new solutions become preferred, your organization needs to evolve to incorporate them. Unified communications is an important part of this evolution on the road to effective digital transformation.

Unified communications requires your organization to integrate technology into every facet of your day-to-day. For example, solutions, such as Microsoft Teams, reduce information and communication overload by condensing multiple conversations and workstreams into one accessible portal. As the needs of your organization changes, so will your user interface. Unified communications will support these changes along the way by integrating data and allowing for efficient communication and team collaboration both on-premises and in the cloud.

Plus, online meeting technology puts you in the same room as your coworkers no matter where they are located. Remote participants can be granted access to the information they need for meetings, all without ever having to get on a plane. These are all steps that bring you closer towards effective digital transformation that will carry your organization into the future.

Microsoft Teams also allows for interoperability with Skype for Business, which will let those who have not migrated to Teams just yet to still be able to function. (Although if you have yet to migrate to Teams, you should be considering making it a priority.) Understandably, some organizations feel this may add complexity to their daily communications, but the willingness to evolve is a key factor in enabling unified communications and achieving digital transformation.

Once your organization leans into the idea that better technology does not mean difficult to use, everyone will be able to enjoy streamlined collaboration at any time, from any place, and on any device.

Additionally, as technology advances, organizations will be able to take advantage of integrated unified communications. This will enable users to access platforms across multiple vendors within one accessible portal. The idea is that new technology will create more of a lifecycle, giving users the ability to utilize past interactions for the future. Internal legacy knowledge can be key for an organization, as it provides a broader reach of knowledge and data within specific teams.

Transitioning with UCSimple

Once you have decided to enable unified communications, you will need a solution to assist you in this critical transition. In an ever-changing landscape, it is important to choose a solution your organization can easily adopt and adhere to. SoftwareONE’s UCSimple is a unified communications solution that helps organizations define what they need out of a UC strategy, design a roadmap around those needs, and manage the environment that’s been created. Not only is a solution like UCSimple helpful for employees in terms of adoption, it is a huge investment in your growth as a business overall.

Plus, UCSimple can lend a helping hand with cloud adoption. Microsoft Teams put their cloud services on their own infrastructure and

UCSimple will ensure your organization is able to have a smooth adoption process so everyone can continue to communicate effectively.

Your Next Move

Enabling unified communications will help your organization achieve effective digital transformation and bridge gaps – no matter how wide – between your in-office and remote employees. Taking necessary next steps, such as investing in a solution like UCSimple, to assist with this transition will boost your daily communications.

Learn more about how to get started with UCSimple. Or, if you would like to speak with an expert at SoftwareONE, contact us today.

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