Taking a More Strategic Approach to Unified Communications

March 7, 2019
Dietmar Kraume

Author

Dietmar Kraume

Director UC Technology & Presales at SoftwareONE | Linkedin

Unified communications (UC) brings a level of collaboration to your work environment that was previously unreachable. By providing workers with the tools they need to have one continuous stream of communication, you’re boosting their productivity and putting more value into their time.

Creating the best strategy possible, however, is no easy task. Not every UC solution will fit your organization perfectly, so devoting a good amount of time to researching what is right for your organization is crucial. Taking a more strategic approach to unified communications will bring you to a full realization of all the business benefits it provides.

Moving Towards Unified Communications

As you move towards a unified communications solution, it is important to have a thorough discovery period. In other words, you simply cannot deploy a UC solution that will please everyone without talking to everyone. Check in with employees at all different levels within your organization and ask them what it is that they want out of a UC solution. What would make their lives easier? What pieces of technology matter most to them?

Next, take a hard look at how unified communications is going to be implemented into your environment. Think of what needs to be done prior to ensure the smooth and successful adoption of the solution. If there are things that need to be done in order to make your employees feel that they have everything they need to use this UC solution – such as phone systems and other hardware – take note. Slow and steady will win the race here.

Building a Smarter UC Strategy

There is no harm in rolling out your unified communications strategy in phases. In fact, it would actually be good practice to have your most proficient technology users deploy your UC solution first. This way, if something goes wrong during this round of your rollout, you’ll be able to learn from those mistakes and educate the next batch of users.

It also is of the utmost importance that you examine your current infrastructure during this time. Whereas on-premises solutions were the norm, more and more companies are making the jump to cloud-based UC solutions. There is a lot to consider when it comes to your infrastructure, from the heavy traffic coming through the network to the increased security that will be required. Taking these things into account will reduce the likelihood of a problematic deployment.

Another factor to consider is the evolution of your organization. Whether your organization is getting bigger or trying to downsize, finding a solution that can easily work with your scale is key. There is no sense in rolling out a unified communications strategy that cannot grow with your company. Plus, scalability also relates to your long-term business goals. For example, if you want to open more regional offices, you will have to take that into account when selecting the right tool for your company.

Other UC Considerations

Part of your strategy must include the interoperability of a unified communications solution. The reason that unified communications is so beneficial to an organization is that it allows users to connect no matter where they are or what platform they’re using. The second you hit a roadblock due to poor interoperability, your strategy is put at a disadvantage. So if you’re using multiple systems such as Microsoft Teams and/or Skype for Business within Office 365 – plus additional video platforms of different vendors such as Cisco, Polycom, Avaya or Lifesize – double check that your users will be able to move freely from one of them to the next.

Also, think of the security benefits. With UCSimple from SoftwareONE, we help you to find a UC solution that perfectly matches your business cases and daily operations. Discover the benefits of a cloud-based solution that enables you to handle disaster recovery with ease, since it would have to be accessed through a singular, very secure online portal. And since there is only one unified solution, that means you can back everything up with one solution as well.

Finally, consider the cost. These days, even the most sophisticated of solutions would not cost as much as the thousands of dollars that companies used to lay out for pricey phone equipment and other hardware. With UCSimple, costs are lower and much easier to predict, which is always a perk.

As You Continue with Your UC Journey

Unified communications boosts the productivity of your organization in a way that could not have been done before. Through heightened mobility and streamlined internal communication, working together never felt so easy. Taking a more strategic approach to unified communications allows you to fully utilize all of the benefits to the best of your ability, making the time and resources you spent choosing the right UC solution more than worth it.

To find out more about SoftwareONE’s unified communications offering UCSimple, check out this full breakdown of how this approach can help you plan, deploy, and run a solution. To speak with an expert, contact us today.

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