Demands have increased for quicker access to information and the daily sharing of ideas across borders and time zones. What do we call that? Unified communications (UC), of course. The need for UC is growing rapidly. In fact, Grand View Research reports that the UC market size is expected to hit $143.49 billion by 2024.
With this grand of a scale, it has become extremely important that businesses understand how to carry out a successful and strong UC strategy that makes the most of your investment. To get started, you will need to go through a discovery period to get a list of all of your essentials. Keep reading to learn more about how to put together the ideal collaboration toolbox.
What Should Go in Your Unified Communications Toolbox
As technology evolves, so will your list of needs. Every day, technologies designed specifically to make collaboration easier and more efficient are emerging. As things stand now, however, there are 6 tools that are an absolute must for your UC toolbox. These are:
1. Hosted VoIP
Hosted Voice over Internet Protocol (VoIP) allows an organization’s current infrastructure and other hardware (servers, etc.) to be managed by a third-party VoIP service provider, often via the cloud. Hosted VoIP centralizes calls and helps to resolve phone and other voice messaging issues with ease. Hosted VoIP is expected to become the most popular form of calling, so it is best to get on board now if you have yet to.
2. Video Conferencing
Video conferencing has become integral for businesses looking to have productive meetings with their employees no matter where in the world they may be. While nothing will ever be quite the same as having all of your coworkers in the same room, video conferencing comes close. This way, you will be able to have a face-to-face meeting with your global colleagues and clients without ever having to get on a plane.
3. Instant Messaging
Instant messaging allows your workers to keep the conversation going throughout the day. Prioritizing this in your list of essentials will make a world of difference to your organization’s communication. While emails are likely to remain king, instant messages allow for quick responses and lasting connections.
4. Mobile Capabilities
This may seem like a no-brainer, but phone issues still occur on a daily basis. Nothing ruins collaboration more easily than a dropped call. Ensure that your UC strategy supports all types of mobile devices so that your meetings are not susceptible to poor connections.
5. App Solutions
Many instant messaging and video conferencing platforms have created applications for smartphones and other mobile devices that allow users to simply download the app and hit the ground running. Now that your workers may have a connection sitting right in their back pocket, you need to make sure your infrastructure is prepared to handle the bandwidth of these apps.
6. A UC Solution
Lastly, something that your collaboration toolbox absolutely needs is a solid UC solution. A UC solution will be the glue that holds your plan together, providing productivity and collaboration in real time. A solution such as SoftwareONE’s UCSimple uses cost-effective resources to deliver an easy-to-use environment for users. This way, your organization will be able to adopt your UC strategy seamlessly.
Strong Deployment & Smooth Adoption
After you have put together your toolbox, you’re going to need to have a strong deployment strategy ready to go. Deployment has to be closely aligned with what your organization uses and needs the most. If you most frequently use instant messaging and hosted voice, then make these a priority during deployment. Make sure they’re going to be running perfectly when your strategy launches, and then you can feel good about incorporating the rest.
Adoption should be smooth. Each employee has to understand the ins and outs of your UC strategy and, again, this is where a UC solution will be most helpful. Having the ability to access colleagues through a single hub is a huge benefit here. Once your employees begin to see the ease of use and the time put back in their day by UC, they will be on board and ready to adopt this new way of communicating.
Putting Your Toolbox to Work
Going through a discovery period can be slightly tedious, but absolutely worth it. Knowing what will best benefit your organization in terms of unified communications is a must. With these tools, you will be able to enforce a dynamic, hard-working environment within your organization.