Overcoming Common Challenges to Maximize ROI from Unified Communications

December 4, 2018
Kathrin Hamann

Author

Kathrin Hamann

Senior Manager UC Marketing & PR - Global Markets at SoftwareONE | Linkedin

Unified communications are an integral part of a modern organization. Nowadays, employees are everywhere, and they need to stay connected whether they are sitting next to each other or halfway across the globe.

There is no doubt that unified communications is important, but there can be some challenges that come along with outfitting your network with these capabilities. Multiple channels harmonizing into one hub, a strong deployment strategy, and getting several employees to adopt a solution can prove to be difficult at times.

To make sure your organization gets the most impact and efficiency from its unified communications, you must first examine the obstacles keeping your program for demonstrating its full value. You can then take steps to minimize these challenges and ensure you get maximum ROI for your communications spend.

Creating a Course of Action for Deploying a New Solution

One of the challenges in improving your organization’s unified communications is the user environment. Companies need to first work out the existing kinks that could prevent a solution from full and smooth adoption.

These obstacles within an existing communications infrastructure could range from poor video quality to a workspace that is not conducive to collaboration. Or, you could be falling short in other areas such as user interface or infrastructure. Not only are these issues wasting your time, they’re wasting your money. Understanding what problems currently exist in your organization’s communications structure will bring you to the next important step: remediation.

A Unified Communications approach combines strategy, tools and processes. It empowers your people with easy-to-use technology, helping them break down barriers to collaboration and work in a truly productive way. But success is not just about adopting new technologies. It’s about defining strategy and implementing and maintaining that strategy to meet the goals of your organization. To do so we’ve created UCSimple to guide you through the complexity of planning, deploying and maintaining a modern UC solution.

That being said, UCSimple will help your organization locate the issue and define exactly what you need out of an updated UC strategy. From there, a specific UC roadmap will be created to help you to better understand your individual needs and what`s required to build your new environment.

Integrating a Unified Communications Solution

The next step in integrating a new solution with an on-premise, cloud, or hybrid environment is to ensure you have all of the necessary components running. Having a user environment, user interface, software integration, hardware integration, infrastructure, and your overall network in line is the only way to successfully adopt a new program. This step can be challenging, however, because just one missing component could be detrimental to your end goal.

Plus, it is important to note that a communications and collaboration solution such as Microsoft Teams / Skype for Business utilizes an organization’s existing applications. Integrated messaging, voice, video, and collaboration are layered onto what your organization is already using. This creates a unified communications experience by improving the current workspace, not by completely replacing it.

That being said, if any aspect of your current applications are not running as desired, a new solution will not fix the problem. For a new solution to run properly and seamlessly, your organization’s applications must be ready to accept them. Once that is complete, you are one huge step closer to increased efficiency, productivity, and effective management with an UC solution that ensures all your business and IT objectives are being met.

Getting Your Employees to Adopt and Adapt to a Solution

Getting every employee to successfully adopt and adapt to a new solution can be challenging. While the new platform may be designed to suit the typical ideal workspace, not everyone who is interacting with it will be the same. Everyone works differently, and that needs to be accounted for when migrating to an updated system.

One of the glories of solutions such as Microsoft Teams / Skype for Business is that employees can be connected through a single hub. While collaborating and communicating through one platform may seem ideal, it can be difficult at times to get every employee on board. After all, once someone is set in their ways, it can be hard to get them to change.

UCSimple makes the adoption process as easy as possible and offers some especially helpful benefits that employees will want to take advantage of. The whole idea of unified communications is to connect coworkers no matter the distance between them. UCSimple does just that by providing users with a collaborative environment that will drive sales, customer service, and profit. One crucial element of adoption is getting people enthusiastic about the future of working and getting them ready to embrace change.

Another key benefit of UCSimple is cost reduction. While taking on a new solution may seem as though it would cost you more, UCSimple actually streamlines your investments and uses cost-effective resources. Simply pay per user per month whilst covering your entire project cycle from Advisory to Delivery and Managed Services and even covering the implementation costs of your UC project. This transparent pay-as-you-grow model provides you with maximum planning flexibility whilst keeping your budgets stable at all times. So not only will you be saving yourself time by consolidating, but you will be saving money as well.

Moving Forward with Unified Communications

Unified communications is the way of the future and while it offers many benefits, it is important to understand the challenges that can accompany these tools to minimize negative effects. Staying on top of these obstacles will help you streamline your current environment, save money, and strengthen your bottom line.

To learn more about how UCSimple can help you take a holistic approach to unified communications, contact us today to speak with an expert.

3 questions you might consider asking us when you get in touch:

  • How can I meaningfully plan my UC transformation and find the right tools for my  organization?
  • How can I, with technical accuracy, create and implement my UC strategy without losing the commitment of my employees?
  • How can I make sure my new UC environment is running smoothly with no interruptions after the implementation?

Understand your requirements for planning your UC journey and learn more how SoftwareONE can help you! Save your seat at our next webinar on Wednesday, December 12th, 2018 12:00 PM CT and learn more about “Intelligent Communication and Collaboration with Microsoft Teams and SoftwareONE”.

 

 

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