Advancing Telemedicine to Provide Remote Healthcare: Skype for Business Helps to Create a Delivery System of the Future

September 5, 2017
Carol Eastman


Carol Eastman

Strategic Global Alliance Leader Skype for Business Practice at SoftwareONE

In recent decades, the equipment necessary to conduct remote visits with healthcare providers was expensive and complex, so even though the concept was growing, the ability to deliver it did not seem like a near-term viable option. Interestingly enough, the first use of “telemedicine” was back in the 1960s when a group of doctors ran a microwave line under Boston Harbor in order to connect Mass General Hospital and Logan Airport to treat patients at the airport clinic while avoiding the inevitable Boston traffic.

The infiltration of smart devices, eventually equipped with high-quality video transmission, made it possible to deliver remote primary and specialty healthcare to patients in their homes, assisted living facilities and workplaces.

Doctors are now connecting with patients by phone, email and are even using webcams. They consult with each other electronically – sometimes to make split-second decisions on critical health concerns. Patients, meanwhile, are also taking advantage of new devices to relay their blood pressure, heart rate and other vital signs to their doctors so they can manage chronic conditions at home. Telemedicine is allowing for follow-ups, visits, and better care, particularly in remote areas when travelling long distances is not a viable option.

An Alternative to In-Person Visits

There are many factors but top amongst them include: an overall aging population across the globe that requires increasing medical needs, the need for improved healthcare in rural areas, and improvements in technology from high quality low-cost video devices, lower costs for next generation broadband and Electronic Medical Records (EMR) that can speak to one another and allow for telemedicine to happen. SoftwareONE is proud to have the opportunity to partner with various clients across the telemedicine market. An example of one, is an integrated health delivery system serving a state with some very remote patients, requiring acute, long-term and specialty care. These types of organizations need to better address the evolution of healthcare delivery predominant in our present culture and bring a quality of healthcare that brings new sensitivity and better functionality all around. It is critical for these types of clients to restructure their disparaged communications systems and migrate to Skype for Business as a solution for their telemedicine needs. This will allow doctors and patients to eliminate time-consuming travel and work collaboratively to become an innovative leader.

Using Time to Better Serve Patients

The business needs of telemedicine clients are many and the organizations realize that Skype for Business is more than just a technology, but an all-encompassing platform that requires the proactive participation from the business leaders, as well as the IT team. SoftwareONE has developed a robust delivery methodology which helps our clients solve the typical challenges in delivering telemedicine. The SoftwareONE methodology starts with a Business Productivity Advisory. An immersive week of sessions, structured to evaluate the business, financial, technological and user adoption requirements. These are the building blocks for the ultimate design and roadmap creation. This a complex process which SoftwareONE performs regularly for clients and brings our experience to the table, benefitting with the knowledge of the correct and incorrect ways to implement a new Unified Communications (UC) platform.

Within the telemedicine market, and particularly those with remote patient services, the workshops will determine high priority areas such as:

  • Replacement of aging PBX systems
  • Roadmap and strategy to move to Cloud PBX
  • Telemedicine pilot roadmap for start through the next 18 months

A healthcare company’s mission is to improve the health of everyone it serves, SoftwareONE is here to enable them to deliver patient-centered care through the latest communication technologies and services.

Optimizing with SoftwareONE

Transformation is happening rapidly within the Unified Communications space and impacting all industries globally. Successful migrations require partnering with a team who is dedicated solely to Unified Communications and spends its time purposefully focused on the industry. Our clients leverage the in-depth experience and deep knowledge of Skype for Business that SoftwareONE provides to help understand their most pressing business issues, and how to use the Skype for Business Unified Communication to achieve their business goals.


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