The Forgottten Employees?

Firstline Workers

How to Integrate Firstline Workers in Your Company’s Digitization

  • 01 April 2020
  • Erik Moll
  • 3.5 minutes to read

Digitization in companies can only work if all employees – from the directors to the service and production staff – are brought on board. Each day at their workplace, your employees experience first-hand how far your company has progressed down the road to digitization. But has each workplace really become a workspace of the future, or are there employee groups in your company that are still to embrace digitization? This article investigates the opportunities that Office 365 F1 presents to integrate your employees suitably in the digital world.

Who are the Forgotten Employees?

The digital revolution is sweeping across industries, companies and workplaces, leaving none of them untouched. Previous IT concepts need to be reconsidered and realigned. So far, this process has not adequately considered all employee groups, as the initial focus was on knowledge workers only. Depending on the industry, the employee groups left behind in the wave of digitization have different names: production staff, tradesmen, service staff or temps, to name just a few.

In frequent cases these employee groups will have very limited access to company information, as many of them will use a shared desktop with access to no more than the company portal and their personal email inbox at most.

How Can the Firstline Workers be Included in Digitization?

A strong corporate culture that has fully embraced digitization at all levels will take a holistic approach to integrating these employee groups and is essential factor in the success of a company in today’s environment. Here, Microsoft offers a solution called Office 365 F1, in which the “F” stands for the American term “Firstline”. These “Firstline Workers” belong precisely to the employee groups described above. Office F1 is tailored to the needs and requirements of these workers, integrating them seamlessly within the Microsoft Office 365 concepts for knowledge workers in the Office 365 E3 and E5 suites.

Overview of the Office 365 F1 suite:

Fig. 1: Features included in Office 365 Enterprise F1 (Source: blogs.office.com)

What are the Effects of Integrating Firstline Workers?

With its various Office 365 license and product models, Microsoft provides a framework for needs-based licensing, hence enabling a structure in which company stakeholders who have been neglected for cost or other reasons so far, can now be integrated within the digital infrastructure. Proceeding in this way allows the company to create holistic digitization across all employee groups. This method will have directly positive effects on the corporate culture, leverage productivity through faster knowledge sharing at all levels and can be beneficial for the internal and external corporate image as well, for instance in the recruitment of new staff or high potentials.

Looking for Support & Integration of your Firstline Workers?

Visit our overview page to learn more about how Microsoft 365 F1 and Office 365 F1 can make life easier for your staff!

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Author

Erik Moll

Sales Executive Go-to-Market Manager

Digital Transformation

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