Texas DIR Contract Information

DIR-TSO-4061 Microsoft Value Added Reseller and Services Provider


Contract Information

Term: 11/20/17 - 11/21/2021 Optional renewals to 11/21/2023

Software One, Inc. as a Value Added Reseller (VAR) for DIR offers Microsoft software products and related services through this contract. Customers may purchase from the Select Plus Program or must enter into an Enterprise Agreement (EA) or have a current ELA with Microsoft. Customers can purchase directly through this DIR contract. This Contract covers the entire Microsoft Catalogue of products and Related Services plus any and all government and education volume licensing MSRP special Discount programs. See Appendix C Pricing Index and Price Lists.

The contract is available to State and Local Government, public education, other public entities in Texas, as well as public entities outside the state with a cooperative contract. Read more about DIR cooperative contracts program. If you have questions regarding eligibility, you can call us at 800-400-9852 or email us at Texas-DIR.us@softwareone.com.

View additional information regarding this contract on DIR's website.

Onboarding Process

SoftwareOne has a new customer onboarding process. Please call us at 800-400-9852 or email us at Texas-DIR.us@softwareone.com.

Should you require SoftwareOne to register as a vendor, please email us a link to your website for vendor registrations.


To request a price quote, please call us at 800-400-9852 or email us at Texas-DIR.us@softwareone.com. The preferred method is email. Please include the product, quantity and Microsoft enrollment number with your request. It is also advisable to include your billing address and shipping address as well as the email address to send the order confirmation. You will be contacted by a SoftwareONE representative within 4 hours of your request to personally review your request if needed. If quotes take longer than this timeframe, status updates will be provided regularly. We will prepare your quote and email it to you. Once the purchase order is approved; please reference the SoftwareONE quote number (i.e., US-QUO-XXXXXX) on the PO and include the DIR contract number: DIR-TSO-4061.

Placing Your Order

Place your order via email at Texas-DIR.us@softwareone.com. Please reference the quote number on your purchase order to expedite processing.

SoftwareOne will provide confirmation of receipt within 4 hours and email you a license confirmation within 24 hours confirming that your order has been placed. Upon order fulfillment, you will receive an email with your invoice. License keys will be made available on Microsoft’s VLSC site and through PyraCloud, accessible according to your agency's internal deployment policies.

Issue PO’s to:
Software One, Inc.
320 E Buffalo St, Suite 200
53202 Milwaukee, WI

Federal Tax ID: 39-1501504
Vendor ID: 1391501504700

Purchase Order Process

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    Send PO request to team box

    Place your order via email* at

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    SoftwareOne SLG Team will reply within 4 business hours

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    SoftwareOne SLG Team will send Order Confirmation

    Will reply with Order Confirmation, update or questions within 24 hours.

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    Invoice will be sent

    License keys will be made available on Microsoft's VLSC site.


PO must show: PO number, Billing address, Shipping address, License to contact, DIR contract number: DIR-TSO-4061

Issue PO's to:
SoftwareOne, Inc.
320 E Buffalo St, Suite 200
53202 Milwaukee, WI

Federal Tax ID: 39-1501504

Vendor ID: 1391501504700

Return Rights

For software licenses, please email your request to Texas-DIR.us@softwareone.com within 45 days of the date of your SoftwareOne invoice. We will email confirmation of receipt within 4 hours. SoftwareONE will send Credit Memo or revised Invoice via email. Once a Credit Memo is received, please advise if the credit should be applied to your current account balance or if funds should be returned.

Product Warranties

Warranties set out in the end user license agreement [EULA] between the customer and Microsoft will apply.

Voluntary Product Accessibility Template (VPAT)