As of now, we can declare with certainty that we are no longer working from home - we are now living at work! Even though most people won’t be directly impacted by the circulating virus, they will be impacted by the sub-pandemic and the fact that life as we used to know it has changed, at least for now.
Remote working tools are not a new phenomenon, but the utilization and wide-spread use is. Remember BlackBerry phones? When those hit the market, the promise was that they would serve as a magical device that enabled people to virtually work from anywhere. However, the result of this meant that IT crews were forced to work from anywhere in order to survive. They were essentially on-call 24/7, outside of their regular business hours at the office, in order to make house calls for employees working at home who needed IT services.
In a twist of fate, the world now is being exposed to what IT was experiencing for a long time. Some love it, some loathe it, and some are in the middle. Regardless of how you feel, WFH is here to stay for many organizations. Your company may have adopted Microsoft Teams and has now enabled your employees to work remotely, now is the time to work retroactively to ensure that your organization is prepared and properly equipped to support your end-users’ WFH journey. Are you ready?