It isn’t wrong to hire new team members to support your existing IT team, but as we’ve mentioned, hiring new workers poses its own set of challenges. If you’re struggling to find candidates, consider upskilling your team. Upskilling is the practice of taking what your employees are each individually most skilled at and providing them with the training required to progress their knowledge of that subject. This eliminates the stress and expense of having to train everyone on something new, and maximizes your overall skillset as a team.
Upskilling is also a great way to instill a mentality of continuous learning within your team, which should make everyone feel confident and prepared to take on their work. And in this day and age, if your team isn't trying to improve their skill sets, everything they know will eventually become obsolete.
As you upskill, however, you have to keep retention in mind. Since skilled workers are a hot commodity, competitors boasting higher salaries may begin to look enticing. Talk with your team and figure out what they believe their worth is, and what benefits they need to continue to work at your organization. It would be a shame to train someone only for them to jump ship - so make sure your organization has an effective retention strategy for your upskilled workers.
Remember: when you focus on training your employees, you won’t have to disrupt your productivity to teach new workers the appropriate skills and systems. Additionally, you will save on recruiting expenses, which could be used to train and certify existing employees instead.