Regardless of whether a company is taking baby steps toward digital maturity or pursuing aggressive change, a common thread runs through the IT conversation at most organizations these days: the growing number of vendor support contracts that need to be maintained. From sales and marketing to accounting and customer service, there is potential in every business unit to adopt new tools and services – each with a contract that needs to be maintained, a new contact person (or persons) for support, and new channels to communicate through. In other words - more complexity!
Since employees have free reign to adopt and abandon SaaS subscriptions at will, things can get chaotic. Most organizations have unused or duplicate subscriptions and a lot of app turnover. Most have ‘orphaned’ apps, which are applications nobody oversees because the original billing owner has left the company.
Consider that, according to one survey, the average company turns over more than 40% of its apps in just two years. Additionally, companies with 1,000 or more employees use an average of more than 200 SaaS applications. That figure will only grow, as SaaS software use is still growing in businesses across all industries. Compared to six years ago, the worldwide SaaS market has more than doubled, from about $63 million to roughly $157 billion U.S. dollars. That is a lot of vendor contracts and contacts!