In doing so, we’ve highlighted the requirements that Indirect Providers must meet to enable customer ordering, invoicing and support to their reseller partners. These services must not be overlooked or taken lightly. This is your front line interface with your customers and can make or break your indirect experience.
As an Indirect Reseller, you are essentially our customer. You need to be armed with the systems and processes to alleviate the administrative tasks and overhead that you would incur with a Direct partnership with Microsoft. Customer and credit management, SKUand price book control, order processing, invoicing, and license management, are just a few of the operational functions that enable your CSP business. These are also the basic services you should expect from your Indirect Provider’s platform.
Selling Microsoft cloud subscriptions while not complex on the surface can be quite cumbersome when trying to track multiple expiration dates, across varying product sets, and managing cloud usage across many customers. The ONEClub Marketplace not only enables partners with full license management capabilities but further provides cloud utilization reporting and alerting features. Drilling down into the usage by resource across specific date ranges allows you to track consumption trends for your customer.
The cloud telemetry data ensures your clients are not exceeding their monthly cloud budget or rogue cloud spend is occurring across their organization. Your clients gain further confidence and trust in you as their service provider knowing you have their financial interests in mind.
In addition to a comprehensive platform, quality and invested Indirect Providers offer technical support services to their partners and resellers. The best Providers deliver a flexible, highly available and proactive support team. SoftwareONE’s Cloud Support Team is global in reach across many languages with extensive knowledge of Microsoft cloud solutions. Technical issue resolution is a quick phone call or email away.