PAUL HARTMANN AG Integrates Skype for Business into Corporate Communications
“We had been searching for a unified communications solution for some time, but our heterogeneous infrastructure created a challenging task. Fortunately, Microsoft recommended SoftwareONE, who is very well versed in complex international Skype for Business scenarios. The professional planning and backing allowed us to proceed with migrating our entire corporate communications to a hybrid UC solution completely aligned with our requirements.”
Project Management, PAUL HARTMANN AG
PAUL HARTMANN AG, located in Heidenheim in Germany, is a global supplier of products and services for medicine and healthcare. Their main focus in the core segments of wound, incontinence and infection management, lies in system solutions for professional users in clinics, medical practices, nursing and care homes as well as home care services. Aside from the strategically important markets, the key market of the corporation, which has 10,257 employees worldwide, is primarily Europe.
Services: Implementation and Management of a Unified Communications solution with UCSimple including Migration to Skype for Business and Exchange Online and ongoing Managed UC Services
“Due to our decentralized system, we were using various systems for telephony at our headquarters in Germany as well as in the branches inside and outside of Europe,” explains Helmut Schleifer, Project Manager for the Skype for Business migration at PAUL HARTMANN AG. “We had been searching for a Unified Communications solution for some time, but had been restrained by the often insufficient interfaces of Lotus Notes, our e-mail solution at that time.” After the decision had been made to replace Lotus Notes (now IBM Notes) with Microsoft Exchange Online, the way was then clear for an integrated Unified Communications (UC) solution. However, the companywide integration of the communicative infrastructure was characterized by a particular complexity, since two different telephony systems were being used: Siemens and Cisco. SoftwareONE`s UC division and their UC specialists were therefore brought on board for the planning and implementation of a Unified Communications solution using Microsoft technology.
Together with the experts from SoftwareONE the migration to Skype for Business was initiated to replace the traditional Siemens telephone system. At the same time, the e-mail solution IBM Notes was replaced by Microsoft Exchange Online (Office 365).
Skype for Business established a central and Unified Communications solution company-wide, which integrates existing systems and ensures improved cost transparency. This is how costs can be saved and workflow improved in companies in the future.
One Unified Communications solution used company-wide
Improved cost transparency through awareness of operation and local costs
Cost reduction through standardization of terminals and economization of maintenance cost