As technology evolves, so will your list of needs. Every day, technologies designed specifically to make collaboration easier and more efficient are emerging. As things stand now, however, there are 6 tools that are an absolute must for your Unified Communications toolbox. These are:
#1 - Hosted VoIP
Hosted Voice over Internet Protocol (VoIP) allows an organization’s current infrastructure and other hardware (servers, etc.) to be managed by a third-party VoIP service provider, often via the cloud. Hosted VoIP centralizes calls and helps to resolve phone and other voice messaging issues with ease. Hosted VoIP is expected to become the most popular form of calling, so it is best to get on board now if you have yet to.
#2 - Video Conferencing
Video conferencing has become integral for businesses looking to have productive meetings with their employees no matter where in the world they may be. While nothing will ever be quite the same as having all of your coworkers in the same room, video conferencing comes close. This way, you will be able to have a face-to-face meeting with your global colleagues and clients without ever having to get on a plane.
#3 - Instant Messaging
Instant messaging allows your workers to keep the conversation going throughout the day. Prioritizing this in your list of essentials will make a world of difference to your organization’s communication. While emails are likely to remain king, instant messages allow for quick responses and lasting connections.
#4 - Mobile Capabilities
This may seem like a no-brainer, but phone issues still occur on a daily basis. Nothing ruins collaboration more easily than a dropped call. Ensure that your UC strategy supports all types of mobile devices so that your meetings are not susceptible to poor connections.
#5 - App Solutions
Many instant messaging and video conferencing platforms have created applications for smartphones and other mobile devices that allow users to simply download the app and hit the ground running. Now that your workers may have a connection sitting right in their back pocket, you need to make sure your infrastructure is prepared to handle the bandwidth of these apps.
#6 - A Unified Communications Solution
Lastly, something that your collaboration toolbox absolutely needs is a solid UC solution. A UC solution will be the glue that holds your plan together, providing productivity and collaboration in real time. A solution such as SoftwareONE’s UCSimple uses cost-effective resources to deliver an easy-to-use environment for users. This way, your organization will be able to adopt your UC strategy seamlessly.