In the more than 20 years I’ve been in HR, I’ve seen the transition. And I’ve seen how global organizations need for digitalization to work on a global scale.
I think digitalization will never take over from the human interaction in a company. Human resources is always about people and the human connection. It’s always different if you look someone in the eyes or see them on Skype.
From a digital aspect, it’s moving so fast. It’s very exciting to see what’s possible based on the IT development within HR. In the past, you could see the basic HR data in the system. More and more the core processes from hire-to-retire are being digitalized, connecting 36 COMAREX countries. We’re really a global company and we also have to look at how we’re going to organize ourselves digitally from an HR perspective. We have a lot of great local initiatives that take advantage of digital technology, for example, the use of social media for hiring in Brazil. But those initiatives are scattered.
My role is to look at HR globally, and digitalization is going to play a huge role in that. Everything is connected - systems, processes are connected - including the core HR data. But access to that data needs to be faster.
Availability of information needs to be on-demand and communication fast. This is the way our customers want information, but also our employees. Managers get a bit annoyed if they don’t have access to employee data globally.
Looking into the future, you want to have access to HR data, on a global scale, at all times, anywhere in the world. So that you could do your core processes from a mobile device - such as performance, management, compensation or benefits - using an app.
We’re not there yet. But we need to think about how we’re going to get there.