With each passing day, Digital Transformation sees traditional problems being solved with modern technology. As these new solutions become preferred, your organization needs to evolve to incorporate them. Unified Communications is an important part of this evolution on the road to effective digital transformation.
Unified Communications requires your organization to integrate technology into every facet of your day-to-day. For example, solutions, such as Microsoft Teams, reduce information and communication overload by condensing multiple conversations and workstreams into one accessible portal. As the needs of your organization changes, so will your user interface. Unified Communications will support these changes along the way by integrating data and allowing for efficient communication and team collaboration both on-premises and in the cloud.
Plus, online meeting technology puts you in the same room as your coworkers no matter where they are located. Remote participants can be granted access to the information they need for meetings, all without ever having to get on a plane. These are all steps that bring you closer towards effective digital transformation that will carry your organization into the future.
Microsoft Teams also allows for interoperability with Skype for Business, which will let those who have not migrated to Teams just yet to still be able to function. (Although if you have yet to migrate to Teams, you should be considering making it a priority.) Understandably, some organizations feel this may add complexity to their daily communications, but the willingness to evolve is a key factor in enabling Unified Communications and achieving digital transformation.
Once your organization leans into the idea that better technology does not mean difficult to use, everyone will be able to enjoy streamlined collaboration at any time, from any place, and on any device.
Additionally, as technology advances, organizations will be able to take advantage of integrated Unified Communications. This will enable users to access platforms across multiple vendors within one accessible portal. The idea is that new technology will create more of a lifecycle, giving users the ability to utilize past interactions for the future. Internal legacy knowledge can be key for an organization, as it provides a broader reach of knowledge and data within specific teams.