Keying into the Future of Unified Communications

Unified Communications

Keying Into the Future

Keying into the Future of Unified Communications

The amount of technological advancements in recent years has absolutely transformed Unified Communications (UC) as we know it. From instant messaging to video conferencing, you are able to feel as though you are in the same room as your international and remote colleagues now more than ever.

As the workforce gets younger, we cannot expect these types of developments to come to a halt. In fact, organizations should be preparing themselves for what new technology could mean for them. Let’s key into the future of Unified Communications so you can better understand what’s in store and how your organization will be affected.

Millennials Will Soon Dominate the Workforce

According to the U.S. Bureau of Labor Statistics, Millennials will make up a whopping 75 percent of the workforce by 2030 and they already currently make up about half. Many organizations are already reporting this trend within their own offices.

So, what does this mean in terms of UC?

Let’s break it down: Gartner reports that 42 percent of Millennials use real-time messaging at work. Another 32 percent use some sort of storage or sharing application. One of the biggest takeaways here is that the Millennial generation strives to streamline the communication process. If there is an issue, they will work to provide a solution for it. If something is not running to the best of its abilities, they’ll look for the most efficient option.

In terms of UC, you should be on the lookout for new technologies and platforms that cater to this mind set. This means satiating the need for feedback in real time instead of waiting for an email, or using software that allows users to have most or total control over its communications features. As younger generations continue to funnel into offices everywhere, it’s crucial that you consider them to be the new beating heart of your organization.

The Rise of AI

Artificial intelligence (AI) will begin to play a major role in the world of UC as we move forward. Incorporating AI into a UC interface will allow for employees to take advantage of benefits such as predictive real-time transcription or instantly gathering information on other meeting participants as they join the call. These types of developments could help take more administrative-type tasks off the plates of your employees and, in turn, give them more time back in their day.

For consumer-facing businesses, the future of chatbots is bright. Automated chatbots allow consumers to get the customer service they need without spending hours on the phone waiting for a call center representative. While the near-instant service is one of the biggest pluses of chatbots, the fact that this would allow businesses to provide great service without a human interface is also huge. Once again, this would give businesses more time in their day to allocate elsewhere.

Feedback and Collaboration at its Finest

The whole point of Unified Communications is to create a more productive work environment that has zero barriers between remote and in-house colleagues. If you can imagine, this concept will be taken to new heights in the coming years.

Take feedback, for example. Feedback can come in several different forms: document comments, emails, verbally, and more. Consider a feature that allows all feedback to be streamlined in a single portal. Daily tasks, quarterly projects, check-ins, and more could be accessed from one point so that your entire team remains on track. Furthermore, you’ll end the “email CC” flood – combined platforms such as Microsoft Teams help you to streamline your communication in dedicated project channels. The history of communication is always available and can be reviewed to follow up.

Another benefit to look out for is enhanced collaboration. With popular messaging platforms on the rise, it’s easier to throw ideas at the wall with your teammates than ever. As real-time messaging continues to grow, think about how this could change collaboration for your organization. Brainstorming and problem solving as a team can be done with colleagues who may reside halfway around the world. The possibilities are endless, for instance fully include conferencing rooms and every meeting space in the team collaboration which makes team work even more efficient.

A UC Tool You Can Rely On

To make the adoption of all of these advancements as smooth as possible, make sure that you have a UC tool that can evolve along with your organization. SoftwareONE’s UCSimple, for example, helps you manage your Unified Communications efforts so that your workplace can be your most flexible yet. With Advisory, Delivery, and Managed Services, you’re able to receive the industry experience and support your organization needs to grow.


As technology develops, so should your organization. Focusing on the future of unified communications will help you understand what’s in store, how it can be used to your business’ advantage, and how you should prepare.

Prepare Your UC Journey

If you would like to learn more about devising a unified communications strategy with SoftwareONE, take a closer look at our Unified Communications Services and download your copy of the UC eBook.

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Kathrin Hamann, Author SoftwareONE Blog

Kathrin Hamann

Senior Marketing Manager Global Content & Campaign | Technology Services

Digital Transformation, Modern Workplace, User Productivity

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