Remote working is here to stay. Collaboration tools like Microsoft Teams have made this possible. But what about those organisations that need enterprise voice and unified communications. Can Teams replace the traditional PBX?
The days of office phones and traditional PBX are over, but some features are still needed. The native capabilities of Microsoft Teams as an enterprise solution offers customers a way to take advantage of traditional PBX communication methods on a sleek, user-friendly platform and is built to take on your entire organization set up for external phone lines. Teams also boasts various native devices that users can take advantage of and the ability to integrate other legacy devices and services through Direct Routing.
What do you need?
To use Microsoft Teams for your enterprise voice solution, you need:
A Microsoft Teams Licence
This will be included in your Microsoft 365 E3 or E5 licence.
A Microsoft Phone System Licence
Purchased separately but is included in E5 licence SKUs
A Microsoft Calling Plan or Direct Routing
You are not restricted to using Microsoft calling plans. Bring your own direct routing typically provides better integration with call centre software, has broader global reach and can be more cost effective.
Every customer is individual. Your in-house skills will determine which services you need. SoftwareONE UK provides a range of consulting, technical and licensing services designed around your specific requirements. We’ll help you define which services you need to achieve your communications goals cost effectively.
Teams Calling Workshop
A great starting point, this Microsoft-funded workshop covers:
Your current telephony and PBX needs
Environmental and workload analysis
Demonstration of the end-to-end Teams Calling experience
How to transition various user profiles into a modern collaboration and communication environment
3rd party applications and devices that can complement the Teams Calling experience
Customized, actionable recommendations you can follow to enable and adopt Teams for Calling
Organizations who use Microsoft Teams for Unified Communications can also leverage the calling feature. Find out how to select the best plan for making the most of the calling feature within Microsoft Teams.
UC helps administration, clinicians, and patients communicate anytime, anywhere. In today’s healthcare environment, doctors can expect to better connect with their patients and other members of their organization by implementing UC. Read on…