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The Remote Working Reset – a SoftwareONE customer round table

The Remote Working Reset – a SoftwareONE customer round table

Many organisations rapidly implemented remote working solutions in the first half of the year. A ‘survive’ mentality and ‘just make it happen’ approach meant organisations put decisions in place in weeks, instead of months or years. Now it’s time to take stock, reset and ensure that those knee jerk decisions won’t cause more harm than good. The speed of change has presented all organisations with an opportunity to thrive and craft an entirely new, more innovative way of working, but discipline and rigour are needed now that the immediate rush has passed.

Listen in to Alex Dalglish, head of Future Workplace at SoftwareONE UK, Joe Morley, SoftwareONE FWP consultant and SoftwareONE customers Matthew Williams of Arvato, and Fraser Trickett of City of Lincoln, to discuss the ways organisations need to reset their IT decisions to ensure they thrive in an uncertain future.

Key considerations they discuss include:

  • Standardisation: in the rush to make workers remote, a collection of tools may have been rolled out without consistency. How can organisations now standardise and regain control to reduce shadow IT, optimise costs and put long-term governance in place?
  • Security and data protection: remote working has seen a spike in security breaches and harmful attacks. Mobile device management is key, and, as more people have moved to Microsoft 365, backing up of corporate data has become even more important.
  • Unified communications: Telephony and voice may have been neglected, with ‘it’ll do for now’ approaches being used. If remote working is to stay, how should organisations address their telephony needs?
  • Human behaviour: the rapid deployment of tools means not all employees will know how to use them effectively. What can organisations do to ensure workforce productivity going forward?