365Simple is our managed service that gives you much more than just your Microsoft 365 license with basic support. Find out more below. PLUS get a free-of-charge 365Simple Assessment worth £3,500.
Which buyer type are you?
Direct from Microsoft
You currently go direct to Microsoft, paying for those licenses on the company credit card and crying a bit each time your statement arrives, particularly now that your staff numbers are much higher than they used to be. You need to get much better value if you want to continue that growth. It’s time to ditch the credit card and find greater value with a partner, and while we may be biased, we suggest you look at SoftwareONE’s 365Simple managed service. See below for details of what you get.
An Enterprise Agreement
You are typically a larger organisation and benefit from price savings by committing to a three-year contract, which saves you money but means you have to pay a big sum upfront affecting cash flow. You also have very little wriggle room when it comes to adjusting license numbers up or down as staff requirements change. That lower price upfront may come at a long-term cost. It is possible to complement your EA alongside CSP to give you the best of both – lower prices but flexibility for at least some of your licenses. Speak to SoftwareONE about this hybrid approach.
A CSP agreement with another Microsoft partner
You go through a partner to buy your Microsoft 365 licenses via CSP. This gives you flexibility to scale licenses up or down and provides basic support. But not all partners are created equal. Just because your current partner tells you you’re getting a good deal, doesn’t mean you are getting the best value available to you. It might be worth shopping around to see what you’re missing. Take a look at what is included in 365Simple and compare that to what you’re currently getting from your partner.
Introducing 365 Simple
When you buy your Microsoft 365 licenses through any of the options mentioned above, you get your license and some basic support. Now compare that to SoftwareONE’s CSP agreement – 365Simple – in which you get your license PLUS all of this added value:
SoftwareONE will setup and configure Microsoft Teams in Microsoft 365 according to SoftwareONE’s pre-defined recommended configurations.
Facilitate a remote session for core configuration
Core TEAMS enablement e.g. video conferencing
Online on-demand learning for basic administration
Online on-demand learning getting started with Teams for end users
Increase Workload Adoption
Premium includes the tailored SoftwareONE Adoption and Change Management (ACM) Framework and the SoftwareONE Learning World with scenario-based learning for licensed users within the Subscription.
Prescriptive guidance to the ACM delivery team on
Premium - Bi-weekly
Advanced - Monthly
Data analysis & value-oriented recommendations
Deliverables and checklists for the different plans
Communication planning for end-users learning
Training content fully integrated into Office applications (LearningWorld)
Customer ACM Core Team engagement
Definition of responsibilities for Customer nominated adoption and change management core team (Customer ACM Core Team)
Prepare your business for the unprepared – using SoftwareONE’s Security Operation Centers (SOC)
SoftwareONE Security Engineers will provide an overview of the Microsoft 365 security features outlined below and walk you through our recommended security configurations which we can also customize to meet your specific requirements:
Remote session facilitation to provide an overview of the Microsoft 365 security features
Onboarding session to facilitate recommended security configurations
Implementation of recommended security configuration policies at setup
Enable security alerts in accordance with customer requirements
Ongoing security review as part of the bi-monthly Service Success Manager Business Review meeting
PyraCloud is a single-point of access to your entire software estate. Whether on-premises or in the cloud, PyraCloud gives you proactive and holistic visibility into the full software and cloud resources; continuously analyzing, providing insights and optimizing the entire portfolio. :
PyraCloud licensing overview
Contract and license management portal
Global purchasing possibilities with customer specific catalogue and pricing
Adoption reporting and workload usage
Real time vs historical dashboard
Cost optimization via tagging and charge backs
Licensing cost dashboard
Less effort due to complete package
365Simple is a managed service delivered by SoftwareONE. To deliver the managed service, we must establish a reseller relationship through Microsoft and make sure you are technically set to start using Microsoft 365:
365Simple – Office 365/ Microsoft 365 CSP license subscription included
Tenant activation and enablement
Provisioning of Productivity 3rd party ISV plug-ins
Activation Pickit service for pictures on demand (opt-in)
Service Success Manager - Ensuring overall customer satisfaction
Through structured business reviews SoftwareONE Service Success Managers provide insights into the Incidents and Service Requests, demonstrating performance against SLA and highlighting any trends or learnings that can be taken from the previous interactions. They provide escalation management for issues where you want improved visibility of your support case.
Establish long term strategy for the 365Simple service
Point of escalation for priority 1 incidents
Every 2 months business review conference call with recommendations
Track results and progress on support calls and recommendations
PyraCloud spend management analysis
Review monthly SLA report
Cost optimization recommendations
Review Secure Score status with recommendations
Associated Manager for Change Management - Improving business productivity and efficiency
The SoftwareONE Associate Consultant for Change Management (ACCM) counsels and guides the implementation of the ACM framework in monthly or bi-weekly online sessions and discusses the current status of the ACM project with the customer.
Cadence:Monthly (Advanced), Biweekly (Premium)
Analysis of 365 Analytics & Recommendation Report for ACM
Create and update adoption roadmap
Best practices & strategic recommendations
Quarterly guidance for developing and creating a change management plan
24/7 Heartbeat Monitoring
SoftwareONE will setup and configure service health monitoring so you are prepared to react to any quality changes having an impact on:
Teams service availability
Real-time & historical dashboards
Performance issue map
Support & Escalation
In case of any unplanned disruption or degradation of service or formal requests that need to be addressed to your IT Administration, SoftwareONE will respond and report through your authorized representatives. We also provide ownership for escalations through to Microsoft Premier Support for Partners.
Up to 24x7 Support Hours (OR)
24x7 (365Simple Premium)
24x5 (365Simple Advanced)
30 minutes SLA response for Priority 1
Support incident response
Unlimited support tickets for online workloads only
Ownership for escalations through to Microsoft Premier Support for Partners
Escalation management for issues of support case through the Service Success Manager
To close out 2020 and kickstart 2021, we are adding even greater value. Any organization of 200 seats or more who signs up to 365Simple before 31 March 2021, will receive a free-of-charge 365Simple assessment worth £3,500.
What’s covered in a 365Simple Assessment?
For customers who already have a footprint in Office 365, the 365Simple assessment provides insights into the existing configuration and produces a report highlighting any areas that would benefit from a tweak, change or reconfiguration, followed by recommendations to achieve this.
The 365Simple Assessment is a two-day engagement to health check & review the major areas in Microsoft 365 and produce a report with recommendations made from the findings.
Working directly with you, we will review the following items:
A look into the usage reports to see the levels of adoption of the Office 365 services.
Review of the identity secure score and any issues or alerts with authentication.
Run a report in Azure AD to identify applications or services using legacy authentication methods.
Review of the tenant secure score and the incidents logged in the Office 365 security portal.
An email review which looks at attributes such as content filtering, remote access and how many mailboxes have auto-forwarding rules.
External and guest sharing policies across SharePoint and OneDrive for Business.
A review of Microsoft Teams policies and configurations.
A health-check review of the above items with one of our experienced Future Workplace Consultants working in conjunction with you to review existing configuration.
A slide based report that details any recommended actions, why they are required and what the next steps would be in priority order.
In short, you end up with advice and guidance plus clear and actionable insights on how to get the most out of your Microsoft 365 investment, aligned to industry best practice.
You must sign a contract for at least 200 seats before end of March 2021 to get the free 365Simple Assessment.
Full T&Cs of what is covered is available from your SoftwareONE account manager.
Isn’t it time you got the 365Simple feeling?
Talk to SoftwareONE about moving to SoftwareONE’s 365Simple and get much more value for your Microsoft 365 investment.