Cloud management services work in a similar way. In many organizations, the demand to implement or manage cloud services is intermittent. These occasional tasks are often passed off to the IT team, since they can handle daily tasks and perform routine maintenance if cloud services are running as expected. The problems with this approach will not become apparent until catastrophe strikes.
Try to envision an individual working in your accounting department that fell victim to a phishing scam. Now, a hacker has access to every cloud document that accounting can access. Depending on what information the hacker is after, this could have a long-lasting effect on the business. To mitigate damage, your IT team will have to isolate that user, track the hacker’s movement across the cloud, and ensure the company as a whole hasn’t been infected with malware. However, these teams are not necessarily cloud experts, which can lead to delays and mishaps. When every second counts, this may add up to a significant cost.
With a managed cloud service, organizations would be able to immediately call a team of experts for assistance. These experts would be able to quickly diagnose the problem, and create simple processes to resolve these concerns as soon as possible. This won’t just save you money if an incident takes place – it will protect your invaluable assets.