Your approach to adoption can make or break your results. To truly drive adoption of Microsoft 365, the change message needs to come from above, and not just from IT. Then, it needs to be distributed through your entire organization.
Getting everyone on board is not an easy undertaking. After all, launching a new technology like Microsoft 365 is more than a technical migration. In fact, the single most important factor in successful change management is senior leadership support. We’ve even found that 71 percent of organizations where the CEO was visible throughout the change reported that it was extremely successful.
Secondly, technical readiness and user readiness must go hand in hand. Change leaders need to plan, pilot, and deploy both activities together. Promoting user readiness is fundamentally about listening to your users and giving them the opportunity to buy into the change - so make sure these channels of communication are readily available for your remote employees.