Omnico Halves the Cost of its Azure Spend with Managed Cloud Services

Case Study

Comprehensive Support & Substantial Cost Reduction with Managed Cloud

Watch the Video

Comprehensive Support & Substantial Cost Reduction with Managed Cloud

SoftwareONE is Keeping up the Backbone of Customer Transactions & Engagement at Omnico

Omnico provides an Azure cloud-based transaction and engagement platform to global brands in the retail, food, and leisure sectors to help its customers improve brand loyalty and grow revenue. Omnico’s IT team wanted improvements in cloud expense management. The goal was to enhance operations in performance monitoring, troubleshooting, and security.

Omnico chose SoftwareONE’s AzureSimple and Managed Cloud Services to deliver the required speed, scalability, automation, and rapid support response for customers around the world. The services include SoftwareONE’s PyraCloud for comprehensive Azure cloud cost management, which has lowered cloud expenses by nearly half and met fluctuating demands during the COVID-19 pandemic.

Omnico Logo

Chris Farnath

“If you can improve service quality, reinforce your presence for international customers, and do it all at a lower cost, why wouldn't you do it? SoftwareONE helped us realize a challenging plan to make us more effective while reducing costs by nearly 50%.”

Global Head of Customer Services, Omnico

The Project

  • Customer: Omnico Group

  • Industry: ISV, customer engagement technology

  • Services: Managed Cloud services including AzureSimple and PyraCloud

Case Study Flyer

Get all details about the Omnico case study and download our flyer today.

Download PDF

Hear it from our Client

About the Customer

Omnico is a leading global guest engagement technology company headquartered in the UK, with offices worldwide. The company provides customers a single transaction and engagement platform to drive maximum business and brand value. For example, a theme park can manage all its visitors’ data, from pre-booking rides to buying meals, using preloaded wrist bands.

The 'guest experience platform' collects all data to be managed securely in the cloud. The platform allows leading brands in the theme park, hospitality, casino, retail, and catering sectors to increase revenue and achieve seamless and personalized customer experiences for customer transactions.

The Challenge

Omnico had relied on two partners to manage its direct and indirect Cloud Solution Provider licensing for Azure. But neither had the scale or breadth of service that Omnico needed to ensure its Azure spend was optimized and that customers were fully supported regardless of where they are located.

The Omnico team was responsible for all the operational requirements for up-to-date security, monitoring, data protection, and support across the complex environment. Critically, they wanted to improve the visibility of cloud consumption reporting to serve their clients better.

The Solution

Omnico required a proven business partner to improve service levels and deliver additional depth to existing processes and security. They selected SoftwareONE’s AzureSimple and Managed Cloud services along with a stand-alone Technical Design Authority as-a-service (TDAaaS) project, to provide comprehensive Managed Cloud services for Omnico’s Azure environment.

The SoftwareONE global presence effectively supplies 24x7x365 multi-lingual support to Omnico and its customers across all geographies – Europe, the US, and Asia. The SoftwareONE services are invisible to Omnico customers, but the benefits are substantial. With the support of SoftwareONE Managed Cloud services, the refreshed Omnico platform has gained greater availability and security, including enhanced ISO27001/GDPR/ITIL compliance. The Managed Services package delivers speed, scalability, automated deployment, and rapid support response.

When COVID-19 hit, Omnico’s established business model was well-prepared to continue normal business operations, even in the face of the unforeseen crisis. Investments in robust cloud technology and global support ensured the business could quickly adapt and cope during the COVID-19 pandemic.


The Result

  • SoftwareONE Managed Cloud provides comprehensive resources for Omnico’s transaction and engagement platform running on Azure. The service ensures availability, security, GDPR compliance, scalability, and change management.
  • International coverage and multiple language capabilities ensure support for Omnico customers and staff worldwide.
  • Cloud Spend Management is supported through PyraCloud with enhanced transparency in customer reporting and a nearly 50% reduction in expense.
  • SoftwareONE manages Omnico’s Azure cloud, freeing Omnico staff to focus on optimizing and growing innovative business solutions to fulfill customer needs in the best possible way.
  • Increased service reliability and performance are delivered 24 x 7 x 365 with advanced monitoring, alerting, virus/malware protection, and troubleshooting.

Managed Cloud Services

SoftwareONE’s Managed Cloud brings together the people, process and technology to optimize your cloud initiatives.

more

Related Case Studies

Aerial view of Lincoln city center

City of Lincoln Council Boosts Employee Adoption of Microsoft 365

SoftwareONE's Adoption & Change Management Advisory service helped the City of Lincoln Council to encourage employee adoption of M365, to maximize ROI, and enable effective remote working, especially when Covid-19 constraints emerged.

More
Secure user access to O365 tools helps Helen Keller Intl collaborate to tackle global health issues

Secure User Access to O365 Helps Helen Keller Intl Combat Global Health Problems

Developing a new Azure Identity Management strategy, SoftwareONE helped Helen Keller Intl, a global non-profit, to empower its staff with smooth and secure user access to O365 tools for reliable communication across the globe.

More
Better Managed Mobile Devices Speed Emergency Help

Better Managed Mobile Devices Ensure Rapid Emergency Help

AAA (American Automobile Association) Washington has switched to Microsoft Intune to improve mobile device management for its Emergency Road Service workers to ensure its customers receive rapid emergency assistance.

More

Contact

SoftwareONE Denmark Aps

Bregnerødvej 144A
DK-3460 Birkerød
Denmark

info.dk@softwareone.com

+45 44 88 99 00

Connect with an Expert

Send us your contact details and we’ll connect you with one of our specialists to assist and guide you.

Open Contact Form