The good news around all of this is that something can be done to fix the past and save the future, and it's called Retrofit ACM. In a traditional Adoption and Change Management model, plans are made ahead of time, process and structure are set, a strategy is set, and programs are launched and maintained. Unfortunately, the champagne bottle has been popped and it’s too late for all of that. Have you ever tried to shove a champagne cork back into the bottle? It’s impossible.
It’s now time for a different approach - a non-traditional ACM approach. We first need to figure out where we are with intentionality. But what does that mean? It’s your role to be involved in the process, however, going out alone is no different than sitting at the management table in the highchair. Operations, HR, Marketing, and others, all share the responsibility to make sure that the WFH workforce has what they need.
Step 1: Unabashed Diagnostics
A group of people need to be assembled with specific intentions, have clear goals with structure, and discipline to make a real difference. Once that group is in place, serious attention needs to be paid to the diagnosis of the situation. Where are we falling short? What worked really well? Why did it work well? Why wasn't it worse than it already is? Now you’ll need to flip the script, ask deep questions, and then actually listen for understanding. Be prepared for the naked truth without judgment.
Step 2: Treatment Plan
Once the diagnostics phase has been completed, it is time to develop a treatment plan. In the medical sense, sometimes medication is the answer – perhaps a splint, rest, or physical therapy. However, it’s important to remember that this is not a one-size-fits-all approach. In fact, companies that apply a one-size-fits-all approach usually fail to achieve their business outcomes.
Step 3: Remediation, Resistance Mitigation, and Reinforcement
We‘re not going to give away the trade secrets here. Now is the time to contact SoftwareONE for more information!