Workers have a love hate relationship with email. We understand that it’s quick and effective, but at the same time our research shows that we can lose up to 30 working days a year of unproductivity due to email.
You have to treat email as a task. You have to do it once, twice or three times a day. To be optimally effective as a worker, we don’t recommend that you work on a “trickle email” basis.
If you have to get hold of a colleague and need a response within an hour, then email is absolutely not the right platform to do this. You’re better off using Teams Communications when you need a response within the next hour.
That first instinct which is to reply to urgent communications via email, is wrong. It just leads to a ping pong form of communication going back and forth.