Following the end of support, your software will usually continue to work as intended - until it doesn’t. Sometimes, compatibility and stability issues will suddenly arise and render the software unusable. Since EoS leaves IT teams with no manufacturer support, organizations are being pushed into purchasing new software before they’ve created a detailed upgrade plan.
If these issues don’t occur shortly after the end of service, there’s a high probability that compatibility problems will happen down the line. New software and hardware is often not programmed to be compatible with software that has reached its end of service. This can cause formidable productivity issues – modern software environments depend on many interlocking parts, and if one cog breaks, the negative effects could trickle down across your entire organization. This is especially true if these programs support your organization’s central processes.
For this reason, organizations must make Software Lifecycle Management (SLM) a priority and put a distinct focus on visibility. If key programs lack support following the end of service, it won’t just harm your bottom line in the short term, it can compromise employee satisfaction. This can then extend to your network of customers and partners, damaging your reputation.
Be sure to keep an eye on a manufacturer’s official support details, as incompatibilities sometimes arise before the end of service. For example, in 2017 Windows 7 and 8.1 stopped providing support for a few new processors from brands like Intel, AMD, and Qualcomm. Plus, one end of service event often spurs another – especially for operating systems. For example, following the end of service for Windows 7, many types of software began to announce subsequent end of service events.