After you feel as though you have a good understanding of on-premises, hybrid, and cloud environments, it is time to align which is best for your organization. In order to do that, you will have to lay out what exactly you’d like out of your UC environment. Consider the following 5 factors:
Effective unified communications can add up depending on the approach you have decided to take. With an on-prem environment or hybrid approach, you have to consider the costs that building your own infrastructure and support respectively escalation processes could entail.
When you use UCaaS, you’re giving up some of your control to a third party. With on-prem, you’re in complete control. Your organization has to decide how much you would like to be involved in this aspect, as it is a large component of what makes each type of environment different from the next. On the other side will a UCaaS vendor provide best in class security and service level agreements which you typically cannot deliver.
3. Ease of Use
Deciding how much control you have over your UC plays directly into how easy it is to use. When you have complete control over your network, you’ll be solely responsible for taking care of any issues that should arise. Deciding if this is a top factor in choosing your UC approach will help you weigh the pros and cons.
With a cloud environment, you have to make sure that the bandwidth of your internet service provider is able to handle the move. This would require at least a few test runs before a full move to the cloud is completed. If you do not think that your bandwidth is large enough, a cloud solution may not be the right choice for your organization.
Finally, think about the way your organization collaborates. Will the occasional technical issue get in the way of how you work with your teammates? If you’re an organization that has plenty of remote clients, colleagues and distributed teams which need to communicate fast and efficient, then the answer is probably yes.